The reception is available 24/7 via 0032492915647 (WhatsApp). A suggestion or problem? Please let us know.

We guarantee the room from 3 pm. If you want a guaranteed early check-in, we advise you to book an additional night the day before your anticipated check-in.

We ask our guests to leave the room by 11 am. A later check out is possible on request until 2 pm at € 10 per extra hour.

Baggage-& Cloakroom
Underneath and next to the reception stairs you will find the luggage cupboard and cloakroom. Porterage service costs € 3 per person and is always on request.

If you wish to print, copy or scan, we will gladly assist you at the reception.
Newspapers can be found in the breakfast room.

Visits, shopping, going out, restaurants, recreation, all practical info: our reception will gladly help you on your way. We also sell the City Card Gent.

We do not have our own parking. You can park in the public underground car parks P8 Ramen (Ramen 23, € 17 / 24h) and P7 Sint-Michiels (Sint Michielsplein 8, € 26 / 24h).
For more information about taxis and public transport (De Lijn, NMBS) you can contact the reception.



Breakfast is served in the main building opposite the reception, from 7 am to 10 am on weekdays and from 8 am to 11 am on weekends. Do you want a special diet or breakfast in bed? Please contact the reception.

Room service
You can request breakfast in bed during breakfast hours. (upon reservation only).

"Lounge Pharaildis" is located in the main building next to the reception and is open daily from 8 am to midnight.

Water and coffee- and tea facilities can be used free of charge, for a larger range of drinks and snacks you are always welcome at the reception and in our bar.


Please insert your key card into the card holder next to the door. The local voltage is 220V at 50Hz.

Enjoy unlimited wireless internet at the hotel during your stay. Network: "Hotel De Flandre", password: "hdf-9000"

Extras on request

  • Chargers and adapters against payment
  • Extra blanket
  • Pillow menu against payment
  • Bathrobe (can also be purchased at € 25 each)
  • Slippers
  • Baby bed
  • Personal care (toothbrush set, shaving set)
  • Iron and board

For outgoing calls, press 0 + phone number. To call another room, press 5 + room number (in 3 digits). For information, press 0 + 1414.


You can regulate the temperature of your room yourself by using the thermostat. During the winter months you can opt for heating via the red light or sun-symbol , during the summer months you can opt for cooling via the blue light or snowflake-symbol . You can use the moon-symbol to set the air conditioning to night mode.

Laundry & dry cleaning
Upon delivery before 8.30 am it will be ready at 6 pm the same working day. You will find the laundry bag with pricelist in your wardrobe. For small clothing repairs, please contact the reception.

It is not allowed to smoke in the rooms. When we find evidence, a fine of € 250 will be charged.


  • Maestro
  • Mastercard
  • Visa
  • American Express